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Return & Exchange

Your satisfaction is what we strive for. We offer a comprehensive return policy to you. Before you want to return goods, first please contact us to discuss the problem you are having. Most of the time we can solve the problem by giving technical support and you needn’t to send anything back. If there are irremediable defects with the goods, you can return them back to us for repair or replacement under our twelve months warranty.
Return and full refund
In 7 days (from the date products were received), if you find the products with quality problems, it can be returned and refunded. You need to send the products back to us (you will pay the shipping fees), when we receive the products, we will give you a full refund.
Replacement
In 30 days (from the date products were received), if you find the products with quality problems, it can be returned and replaced. You need to send the products back to us (you will pay the shipping fees), when we receive the products, we will replace it with new ones and ship them back to you. You need to pay the shipping fee back and we pay the shipping fee for new goods to be sent to you.  You need to pay the shipping fee back and we will pay the shipping fee for new goods to be sent to you.
Repair
In 1 year (from the date products were received), if you find the products with quality problems, it can be returned and repaired. You need to send the products back to us (you will pay the shipping fees), when we receive the products, we will repair it and ship them back to you. We will pay the shipping fees for the repaired products that we ship to you.
Return and partial return
Our website cannot give a full refund for quality problems such as:
“The product does not look like the ones in your picture.”
“The product is not what I’d imagine it to be."
“I am not satisfied with this product.”
We will deduct a certain amount of handling fee based on your order total amount and give you a partial refund.
If you have any questions, please email our Customer Service, we will offer you the return details.
Be sure to take photos of the problem products for checking firstly.
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